At HS MART, we are committed to providing a seamless shopping experience. Below are answers to some of the most common questions our customers ask.
1. How can I place an order?
You can place an order through our website hsmart.com.pk by adding products to your cart and completing the checkout process.
2. What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Online Payment.
3. How long does delivery take?
Our standard delivery time is 3 to 5 business days across Pakistan.
4. Do you offer free shipping?
Yes! We offer free Cash on Delivery (COD) with no additional charges.
5. How can I track my order?
Once your order is dispatched, we will send you a tracking number via SMS or email. You can track your shipment on the courier’s website.
6. What is your return and refund policy?
You can return products within 7 days of receiving them, provided they are unused and in their original packaging. Refunds are processed within 5-7 business days after approval.
7. Do you offer product exchanges?
Yes! If you receive a damaged, defective, or incorrect product, you may request an exchange within 7 days of delivery.
8. Are all products original and authentic?
Absolutely! We ensure that all products available at HS MART are 100% genuine and high-quality.
