At HS MART, customer satisfaction is our top priority. We strive to provide high-quality products, but we understand that sometimes returns or refunds may be necessary. Our policy is designed to ensure a smooth and hassle-free experience for our customers.
Eligibility for Returns
Items must be returned within 7 days of the delivery date.
The product must be unused, undamaged, and in its original packaging with all accessories, tags, and manuals included.
Certain products, such as perishable goods, intimate items, and customized products, are not eligible for return.
Items that are damaged due to customer misuse will not be accepted for return.
How to Initiate a Return
Contact our customer support team via email or phone with your order details and reason for return.
Our team will review your request and provide return instructions.
Ship the product back using a reliable courier service. The return shipping cost is to be borne by the customer unless the product was received damaged or defective.
Once we receive the item, we will inspect it and process the refund or replacement accordingly.
Refund Process
Refunds will be issued within 5-7 business days after the returned item has been received and verified.
Refunds will be processed through the original payment method (bank transfer, credit card, or mobile wallet).
If the payment was made via Cash on Delivery (COD), customers will need to provide bank account details for the refund.
Exchange Policy
If you receive a damaged, defective, or incorrect item, you may request an exchange within 7 days.
Exchanges are subject to product availability. If the product is not available, a full refund will be issued.
Non-Refundable Items
Gift cards and promotional vouchers.
Items purchased during clearance sales or special promotions.
Digital products or downloadable software.
Contact Us
For any queries regarding returns or refunds, please contact our support team at:
